Customer Support

Customer Support

The customer support service that is available at the online casinos is a very important factor that should make a big difference between the sites available out there. The customer support service at any online casino out there is generally available 24 hours a day, 7 days a week. This makes it a lot more available to players and no matter at what hour you are playing the games and you have a question or you are experiencing a problem with the online casino, you can always get in touch with a player support service representative that is there to assist you.

Most of the time you can get in touch with the customer support service at the online casino via a multitude of methods. The most popular methods however are:

Live chat

The live chat is definitely one of the easiest ways you can get in touch with the customer support service representatives. There are many benefits you can get for using this contact method. First of all you will get connected with the support service staff in only a few seconds in most cases, the help support is given to you instantly and this means that you won’t have to wait for hours or days in order to get a reply. And since everything happens over the internet it will be completely free.


The phone contact method is yet another online casino contact method that is widely available in this industry. Some sites will even offer toll free phone numbers for many different countries from Europe, US and throughout the world. This way when you talk to a customer support representative you will not have to pay anything for the call. You definitely don’t want to pay long distance calls in other countries that can prove sometimes to be quite expensive. Some sites are even able to offer the call back service. There you have to enter your phone number and a customer support service representative is going to call you back and help you with the problem that you have.


The e-mail customer support service might not be the fastest, but this method can prove to be great when you are dealing with a more elaborate problem, where it takes more than just a phone call in order to have your problem resolved.

Along with these three contact methods, the online casinos are also able to offer you a very good selection of other contact methods such as Skype, other types of messengers, what’s app, post or mail. The number of contact methods is not only the only thing that can indicate you the fact that you are dealing with a great online casino customer service, there are other factors that you should take into consideration also.

You need to make sure that everything is available 24/7. Especially since there are a few sites out there that will only offer you support only during the business hours in their country. The customer support service must also be very prompt. This means that you shouldn’t wait for days in order to receive an answer via e-mail, instead of that you should make a test and in case you are getting an answer in just a few minutes or a few hours, you have in front of you a very good online casino.